Digital transformation is a process of continuous evolution and adaptation for any organisation. IT therefore needs to support changing business needs by optimising the end user experience at any point in time – delivering innovative services that ensure operational efficiencies. HPE’s Pointnext Operational Support services portfolio addresses this need by simplifying IT service options, whilst maximising choice and flexibility in how they’re delivered.
HPE Pointnext Operational Support includes automation for 24x7 coverage, proactive problem prevention, accurate problem diagnosis and interactive support portals and tools for faster problem resolution.
- Datacenter Care: Flexible, relationship-based support and management with a single point of contact and dedicated account team to help meet business goals. The Datacenter spans a broad range of solutions including HPR Adaptive management services, Additional datacenter care services and HPE GreenLake.
- Foundation Care: Choose from 5 levels of IT infrastructure support – designed to resolve problems for HPE servers, storage and networking products, plus third party software
- Proactive Care: Take advantage of simplified and cost-effective IT support that proactively diagnoses potential problems and remediates before the business is affected. Additionally, you’ll benefit from 24/7 coverage with four-hour response time.
Take advantage of Tech Data Advanced Solutions' deep understanding of HPE’s entire services portfolio to scope and specify the right mix to address customer needs, provide optimised return on technology investments and ensure the most profitable service revenues for your business. Contact your local team today to get started.